Return Policy

At Lobreve, we’re passionate about your shopping experience—and that includes ensuring a return process that’s just as seamless as delivery. If something’s not quite right, we’ve got your back.

⏳ Return Period

You have up to 180 days from the date your order was delivered to initiate a return for eligible items. That gives you time and flexibility to shop with confidence.

📨 How to Begin Your Return

To request a return, contact us through our Contact Us page or email us directly at [email protected].

Please include the following details to help us handle your request quickly:

  • Name on the order
  • Order number
  • Description of the issue
  • Photos of the item (if damaged or defective)
  • Indicate whether you want a replacement or refund

⚠️ Please note: We are not responsible for mistakes caused by user error such as spelling issues, wrong images, or incorrect order details. Always double-check before submitting your purchase.

✅ Return Eligibility

We gladly accept returns on non-sale items, as long as the item:

  • Is unworn, unwashed, and in original condition
  • Has all original tags attached
  • Is accompanied by a sales receipt or confirmation email
  • Is requested within 180 days of receipt

🚚 Shipping Costs

If your item arrives damaged, defective, or incorrect, we will cover return shipping.

💸 Return cost: 0.00$

Returns for reasons other than errors on our part may require the customer to cover return shipping fees.

📦 Return Process – Step by Step

  1. Contact us at [email protected] to receive an approved return address.
  2. Pack your items securely and include a printed copy of your order confirmation.
  3. Ship your return using any reliable courier or your local post office.
  4. Email us your tracking number so we can monitor delivery.

Once we receive and inspect the item(s), we will:

  • Send you a confirmation email
  • Notify you of the approval or denial of your refund or exchange

💬 Need Help?

We’re here to make things right.

  • Email: [email protected]
  • Phone: +1 (859) 800-6054
  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST
  • Address: 3014 Mesmerizing Walk, Sacramento, CA 95835, United States

Policy last updated: June 16, 2025
Lobreve – Thoughtfully Designed. Responsibly Delivered. Reliably Returned.