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Return to shopBelow is a list of common questions and answers to help you get the most out of your Lobreve shopping experience.
Shopping Information
Q: How do I find a product?
A: Use the search bar at the top of our website to look for specific products or browse through our various categories.
Q: Can I save products to my wishlist?
A: Yes, simply click the “Add to Wishlist” button on any product page to save items for later purchase.
Q: How do I know if a product is in stock?
A: Product availability is clearly indicated on the product page. If a product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, you may see a notification or an option to be alerted when it becomes available again.
Q: Can I purchase products as a guest?
A: Yes, you can complete your purchase as a guest without creating an account. However, registering an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers. Please check our checkout page for the complete list of accepted payment options.
Q: Is my payment information secure?
A: Yes, your payment information is protected using advanced security measures such as SSL encryption to ensure your data remains secure.
Q: Can I use a coupon code?
A: Absolutely! You can enter a coupon code during the checkout process in the designated field to receive any available discounts.
Q: What happens if my payment fails?
A: If your payment does not go through, you will be notified immediately. You can then try again or choose an alternative payment method. Please verify that your payment details are correct and that you have sufficient funds.
Order Returns
Q: What is your return policy?
A: We offer a 180-day return policy. Eligible items can be returned within 60 days of receiving your order. Please review our complete return policy for more details.
Q: How do I return an item?
A: To return an item, follow the instructions provided in your order confirmation email. Be sure to include a copy of your order invoice and ensure the item is in its original condition.
Q: Who pays for the return shipping?
A: Unless the return is due to an error on our part or a defective product, customers are responsible for the cost of return shipping.
Q: Can I exchange an item?
A: Yes, exchanges are available if you wish to swap an item for a different size or color. Please contact our customer support team for assistance with the exchange process.
If you have any additional questions or need further assistance, please feel free to contact our customer service team through our “Contact Us” page or by emailing us at [email protected]. Our support team is available Monday through Friday from 9:00 AM to 6:30 PM (EST).