FAQ

🛍️ Shopping at Lobreve

Q: How do I locate products on your website?
A: You can either use the Search bar at the top of any page or browse by category through the main menu. It’s simple and intuitive!

Q: Can I save things for later?
A: For sure! Just click “Add to Wishlist” on any product page. You’ll find your saved items under My Account › Wishlist.

Q: Is stock availability shown in real-time?
A: Yes —

  • If the item’s in stock, you’ll see the “Add to Cart” button.
  • If not, you can sign up for an email alert when it returns.

Q: Can I shop without making an account?
A: Absolutely. Guest checkout is available. But creating an account helps you track orders, store addresses, and access member-only perks.

💳 Payment & Checkout

Q: Which payment methods are supported at Lobreve?
A: We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Major debit cards

Q: Is my payment secure?
A: Yes — we use 256-bit SSL encryption and are PCI-DSS compliant, so your data is always protected.

Q: Can I apply a discount code?
A: Totally! Just enter it in the “Coupon / Gift Card” field at checkout and click Apply.

Q: What if my payment doesn’t go through?
A: You’ll see an error message and get an email. Try another card or payment method, and if needed, contact us at [email protected].

🚚 Shipping Details

Q: When will my order ship?
A: Most orders ship within 1–2 business days. As soon as it does, you’ll receive a tracking number via email.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: What if my tracking info isn’t updating?
A: Give it up to 48 hours after shipment. If it still hasn’t moved, just email us — we’re on it.

🔁 Returns & Exchanges

Q: What’s your return window?
A: You have 180 days from delivery to return most non-sale items. Items must be new, unworn, and have tags attached.

Q: How do I return an item?
A: Follow these steps:

  1. Email [email protected] or use our Contact Us form.
  2. We’ll send you a prepaid shipping label and return instructions.
  3. Pack it with the original invoice and drop it off.

Q: Who pays for return shipping?
A: If the return is due to defects, damage, or incorrect items, or it’s your first size/color exchange, we pay for return shipping — no cost to you.

Q: Can I exchange something?
A: Yes! We offer one free exchange per order for a different size or color. Contact us with your order number and preferred variant, and we’ll handle the rest.

💸 Refund Info

Q: When will I receive my refund?
A: After we receive and inspect your return, your refund will be processed in 5–7 business days and returned to your original payment method.

Q: Will I get a full refund?
A: As long as the item is returned in its original condition and within 180 days, yes. Otherwise, a partial refund may apply.

Q: My refund hasn’t appeared yet. What do I do?
A: Wait a few business days, then check with your card provider. If it’s still not showing, email us at [email protected] and we’ll investigate.

💬 Still Need Help? Reach Out!

📧 Email: [email protected]
📞 Phone: +1 (859) 800-6054
📍 Address: 3014 Mesmerizing Walk, Sacramento, CA 95835 , United States Of America
🕘 Support Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)