Refund Policy

At Lobreve, your satisfaction is our priority. Please review the following Refund Policy, which outlines our guidelines for order exchanges, cancellations, returns, and refunds. If you have any questions or need assistance, our support team is available at [email protected] or by phone at +1 (920) 522-2121 during support hours (9:00 AM – 6:30 PM EST, Monday – Friday).

Order Exchanges

• Review Your Order:
  Please review your order details—such as size, design, and quantity—carefully before completing your purchase. We are unable to process exchanges for errors in these selections.
• Cancellation Option:
  If you need to correct any errors, you may cancel your order within 24 hours of placement and then place a new order with the correct details. Our support team is here to help if you need assistance.

Order Cancellations

• Timeframe:
  Orders may be canceled within 24 hours of placement. After this period, your order may have entered processing, making cancellation unfeasible.
• Cancellation Fee:
  For orders canceled after 24 hours, a 10% cancellation fee based on the total order value will be applied.
• How to Cancel:
  To cancel your order, please contact us directly via email at [email protected].

Returns and Refunds

• Return Window:
  Returns are accepted within 180 days of the delivery date. After this period, all orders are considered final, and refunds will no longer be issued.
• Eligible Reasons for Returns and Refunds:
  • Items arriving damaged or broken
  • Products differing in design, size, or material from the original order
  • Receipt of incorrect items
  • Significant deviations from the product description
• Ineligible Items:
  • Items that have been worn, washed, or altered
  • Defective items not attributable to our oversight
  • Items lacking original tags
  • Items with minor, fixable thread issues

Note: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund claim, please provide the following:

• Shipping label or receipt
• Proof of purchase
• Evidence of defects (photos, detailed descriptions, etc.)
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Contact Us:
   Send your inquiry to [email protected] with the necessary documentation. Our team aims to respond within 2-3 business days regarding your eligibility.
2. Return Instructions:
   Follow the instructions provided by our support team. Do not send your package until you receive a confirmation email with the approved return address.
3. Tracking:
   Include the carrier’s tracking number with your returned package.
4. Return Shipping:
   Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect.

Refund Processing Time

• Processing:
  Refunds are typically processed within 2 business days after we receive your returned item.
• Confirmation:
  Once we confirm receipt via email, we will issue a full refund, including the original shipping costs.
• Delays:
  If you experience delays beyond 10-15 days after receipt confirmation, please contact your bank or credit card company for further assistance.

Important Notes

• Return Validity:
  Our refund policy is valid for returns initiated within 180 days from the delivery date.
• Shipping Costs:
  While we offer a refund for shipping costs on eligible returns, customers are responsible for return shipping fees for all other returns.
• Liability:
  We are not liable for any damages or losses that occur during the return shipping process. In cases of ineligible refund requests or lost returns, customers will need to resolve these matters independently.
• Before Returning:
  Please contact our Support Team before initiating a return to ensure a smooth process.

Thank you for shopping with Lobreve. We are committed to providing quality service and stand ready to assist you with any refund-related inquiries.