Returns Policy

At Lobreve, we understand that returns may sometimes be necessary, and we’re committed to making the process as smooth and hassle-free as possible. If you need to return a product, please read our policy below for detailed instructions.

Initiating a Return

• Timeframe: You may initiate a return within 180 days of receiving your product.
• How to Start: Please contact our support team via our “Contact Us” page.
• What to Include:
  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos illustrating the problem
  • Your preference for a replacement or refund

Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with original images, or ordering errors. We encourage you to review your order carefully before finalizing your purchase.

Return Conditions

• Eligibility: We accept returns on non-sale items within 180 days from the delivery date.
• Product Condition: Returned or exchanged items must be in their original condition—unwashed, unworn, with all tags attached—and accompanied by your sales receipt.

Return Shipping

• Shipping Cost: Returns for damaged or defective products are free of charge; the return cost is $0.00.
• Procedure:
  1. Contact Us: Email our support team at [email protected] and await an approved return address.
  2. Prepare Your Package: Include a printout of your purchase confirmation email with all items being returned.
  3. Ship the Package: Send your package using your local post office or a courier service, and be sure to obtain a tracking number.
  4. Confirmation: Once we receive your package, we will send you an email confirming receipt and notify you of the approval or denial of your refund request.

Need Help?

Your satisfaction is our top priority. If you have any questions or require further assistance, please don’t hesitate to contact us via our “Contact Us” page or by emailing [email protected]. Our support team is here to help Monday through Friday, from 9:00 AM to 6:30 PM (EST).

Thank you for shopping with Lobreve!