Refund Policy

At Lobreve, we believe fashion should never feel uncertain. That’s why our refund and return policy is built for clarity, fairness, and peace of mind. Whether something went wrong or you simply changed your mind — here’s what you need to know.

Need to Cancel? We’ve Got a Window for That

Changed your mind right after checking out? You’re not alone — and we’ve made it easy.

  • You may cancel your order within 24 hours of placing it.
  • Just email [email protected] with your order number and cancellation request.
  • You’ll receive a full refund, no questions asked.

Missed the 24-hour window?
After that, your order goes into production and cannot be canceled — as our items are made-to-order.

No Exchanges – Choose Carefully, Please

We do not accept exchanges for mistakes in size, design, or quantity once an order is placed.

Your options:

  • Cancel the order within 24 hours and submit a new one
  • Reach out before ordering if you need assistance — we’re here to help you get it right

Returns — Up to 180 Days for the Right Reasons

If there’s an actual issue with your order, we’ll make it right. Returns are accepted up to 180 days after delivery, under the following conditions:

Eligible for Return/Refund:

  • Items that arrive damaged or defective
  • Items that are the wrong size, design, or product
  • Products that are materially different from what was shown or described

Not Eligible:

  • Items that have been worn, washed, or altered
  • Items missing tags or original packaging
  • Minor flaws like thread issues that don’t affect usability
  • Damage not caused by us

Items must be returned in original condition to be eligible.

How to Request a Refund

Email [email protected] and include:

  • Your order number or receipt
  • Photos of the issue (clearly showing the damage, defect, or mismatch)
  • Delivery confirmation or shipping label
  • Screenshots of any communication with our support team (if available)

Our team will review your request and reply within 2–3 business days.

Please wait for a return confirmation and address before mailing your package.

Return Shipping Details

Customers are responsible for return shipping costs. We strongly recommend using a tracked shipping service, as Lobreve is not liable for lost return shipments.

Refund Timing

Once we receive your return and confirm eligibility:

  • Refunds are processed within 2 business days
  • You’ll get an email confirmation once it’s done
  • It may take 10–15 business days for the funds to appear in your account

Still waiting? Contact your bank or card issuer for assistance.

180-Day Return Window

Returns and refunds can only be initiated within 180 days of delivery. After that, all sales are final and non-refundable.

Important Reminders

  • No returns will be accepted without prior approval
  • Returned items must be in original condition
  • We are not responsible for damaged or lost returns
  • Customers handle return shipping costs

Need Help?

We’re ready to assist — whether it’s about sizing, returns, or order status.

🕘 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
📧 Email: [email protected]
📞 Phone: +1 (859) 800-6054
📍 Address: 3014 Mesmerizing Walk, Sacramento, CA 95835, USA

You can also visit our Contact Us page anytime.